Pricing.

Start with UniversalFlow. Add UniversalInbox seats when your team takes over. Turn on SupportBuddy when you want the replies drafted for you.

Pick your UniversalFlow plan.

The foundation. It owns your channel connections and runs your flows, so every other part of the platform sits on top of it.

Monthly Annual (save 17%)

What each plan costs and includes
	Free placeholder Try it before you commit	Starter placeholder For small businesses	Pro Most teams start here For growing teams	Business placeholder For larger organizations
Price	$0	$49 /month You save $98 a year.	$149 /month You save $298 a year.	$399 /month You save $798 a year.
Conversations a month	100	2,000	10,000	50,000
Then, per conversation	capped	$0.03	$0.02	$0.01
AI allowance	$1 of AI included, once	$2 a month	$5 a month	$10 a month
Flows	1 flow	5 flows	20 flows	Unlimited flows
Team members	1 (hard limit)	3 (then $3 a seat)	8 (then $3 a seat)	20 (then $3 a seat)
Channels	Webchat and Telegram	Webchat and Telegram	Every channel, including Intercom and WhatsApp	Every channel, including Intercom and WhatsApp
Public help centre	Included	Included	Included	Included
Support	Community support	Email support	Priority support	Dedicated support
	Request a demo	Request a demo	Request a demo	Request a demo

Free requires a credit card. You are not charged unless you upgrade.

Annual plans are covered by a 30-day money-back guarantee: a full refund of everything you have paid on the plan, less any AI you have already used. The 30 days run from the day your subscription started.

Bigger than Business? Email sales@universalchatbot.com and we will price it with you.

Add what you need on top.

The agent workspace, the drafted replies, or our team building the flows for you. All three sit on the plan you already have, and the first two draw on the same AI allowance.

UniversalInbox

The multi-channel agent workspace, for when a person takes the conversation over.

$39 /agent/month

You save $78 a year.

Every channel in one queue
Claim, internal notes, live updates
Drafts inline once SupportBuddy is on
Billed for the agents actually seated this period

See what UniversalInbox does

SupportBuddy

Reply drafts written from your knowledge base before your agent starts typing.

$49 /month, plus the AI it uses

You save $98 a year.

A flat fee for unlimited buddies. Turn one on per flow that needs it
Drafts inside UniversalInbox, or in Intercom through the Chrome extension
Autonomous mode for high-confidence replies
Available on any paid plan, not on Free

See what SupportBuddy does

Flow build-out

Prefer not to build your own flows? Our team will build them with you: we map the conversations you want to own, draw the flows, wire them to your systems and hand them over working. Priced per engagement, on top of your plan.

Talk to us about a build

Three meters, and you can watch all three.

Conversations, agent seats and AI. Each is metered its own way, and each is visible in your account as it accrues.

Conversations

A conversation counts when a customer finishes your flow or engages for more than 60 seconds. Quick bounces, failed connections and test sessions in the simulator do not count. Your plan includes an amount each month, and anything past it bills at your plan's per-conversation rate.

Agent seats

One seat per active agent on the inbox. Add or remove them whenever you like; you are billed for who is actually seated this period. This is the UniversalInbox per-seat fee, and people who only read the queue do not need one.

AI usage

One shared allowance covers Intent Recognition, Knowledge Agents, Content Generation, inbox suggestions and buddy drafts. Usage past the allowance is billed at cost plus a processing fee. The allowance resets each cycle and does not roll over. Flows built from Prompt, Decision and Condition steps use no AI at all.

Staying ahead of it

Usage on every meter is visible in your account as it climbs, and we email you when you cross 80% and then 95% of what your plan includes. Your flows keep running past the line and the extra bills through, so the invoice is never the first you hear of it.

Not sure which plan you land on?

Tell us the conversations you want to own first and we will walk you through what they cost, on a call, with your numbers.

Request a demo Explore the platform Read the billing questions