The platform for customer conversations. AI-native, built for teams.
Whether you want to fully automate or assist your human team, we have you covered.
Build intelligent chatbots for onboarding, lead gen, FAQs, support, and more. Visual flow builder, no code required.
One queue for every conversation across Webchat, Intercom, WhatsApp, and Telegram. Your team claims, replies, and resolves together.
Help agents respond faster with consistent quality. AI-powered suggestions appear right inside Intercom, grounded in your knowledge base.
Upload your docs once, use them everywhere.
Author and organise internal docs in a structured wiki. Published pages automatically become searchable knowledge.
Bring in everything else. Upload PDFs, sync URLs, paste plain text. All chunked and indexed for retrieval.
Retrieve relevant context from your knowledge base to use anywhere in your flows.
Chatbots answer customer questions directly from your documentation with source citations.
Join the waitlist and be the first to build with UniversalChatbot.
UniversalFlow creates autonomous chatbots that handle customer conversations automatically. No human needed. Deploy to your website, Intercom, WhatsApp, or Telegram.
UniversalInbox is the agent workspace where your team handles every conversation a flow routes to humans. One queue across every channel. Requires UniversalFlow. A flow can be bot-driven, or just connect a channel and forward straight to humans.
SupportBuddy is the AI brain that drafts knowledge-grounded reply suggestions. Optional. Turn it on for any flow and the drafts show up inline in UniversalInbox. Teams who live inside Intercom can install the standalone Chrome extension instead.
No. UniversalFlow is a visual, no-code platform. Drag and drop nodes to build flows. UniversalInbox and SupportBuddy are zero-config: connect a channel, seat your agents, start replying. Developers can extend functionality through our API if needed.
UniversalFlow deploys to Web Chat (embeddable widget), Intercom, WhatsApp, and Telegram.
UniversalInbox covers the same four channels. Your agents reply on whichever channel the customer used.
SupportBuddy works with Intercom via a Chrome extension.
Absolutely. The three are designed to layer. A common setup: UniversalFlow chatbots handle routine intake automatically, hand off complex cases into UniversalInbox where your team picks them up, and SupportBuddy's AI drafts replies inline so agents resolve faster.