AI-Powered Agent Assistance
Your Support Team's AI Copilot
SupportBuddy gives your agents instant, knowledge-grounded response suggestions right inside Intercom. Faster replies, consistent quality, happier customers.
SupportBuddy gives your agents instant, knowledge-grounded response suggestions right inside Intercom. Faster replies, consistent quality, happier customers.
SupportBuddy works silently in the background, ready to help the moment a customer message arrives.
When a customer reaches out in Intercom, SupportBuddy instantly starts working.
The AI searches your knowledge base to find relevant information and context.
A suggested response appears as "ghost text" in the composer for the agent to review.
Press Tab to accept, or start typing to dismiss and write your own response.
Everything you need to supercharge your support team's productivity while maintaining quality.
Responses are generated using your knowledge base, ensuring accurate information that matches your documentation.
Choose from presets like Professional, Friendly, or Technical, or write custom instructions to match your brand voice.
Define what suggestions should never include. Prevent inappropriate responses before they're even suggested.
Every suggestion shows a confidence score so agents know how reliable the response is at a glance.
Optionally auto-send high-confidence responses. Lower confidence suggestions alert the agent with a sound.
Agents install a lightweight browser extension and connect with a code. No complex integrations required.
When enabled, SupportBuddy can automatically send responses that meet your confidence threshold. For queries it's less sure about, it alerts the agent with a notification sound.
High Confidence
Auto-sent immediately
Lower Confidence
Ghost text + notification sound
Optionally connect SupportBuddy to a flow for richer conversation context and smarter suggestions.
Flow history gives the AI richer context for more relevant suggestions.
Select which knowledge collections to search for each use case.
Agents connect with a secure code. Revoke access anytime.
Get early access to SupportBuddy and start delivering faster, more consistent support today.