Documentation SupportBuddy

SupportBuddy

AI-powered response suggestions for support agents. Help your team respond faster and more consistently with real-time suggestions based on your knowledge base.

Documentation

Overview

What SupportBuddy is, how it works, and key features like confidence scores and autonomous mode.

Admin Setup

Configure SupportBuddy in the flow editor. Set up knowledge sources, tone, policies, and autonomous mode.

Browser Extension

Install and connect the browser extension. Learn how agents get set up to receive suggestions.

Agent Usage Guide

How to use suggestions, keyboard shortcuts, pause/resume, and autonomous mode.

Quick Start

  1. 1 Admin: Enable SupportBuddy in the flow editor and configure knowledge sources
  2. 2 Admin: Share the connection code with your support team
  3. 3 Agent: Install the browser extension and connect with the code
  4. 4 Agent: Open Intercom and start receiving suggestions
Start with Overview