Agent Handoff

Human-in-the-Loop • agent_handoff • Professional

Transfer conversation to a human agent

Overview

The Agent Handoff node transfers control of the conversation from the bot to a human agent.

How It Works

  1. Display Message: Shows your configured handoff message to the user (e.g., "Transferring you to a human agent...")
  2. Execute Handoff: The conversation is transferred according to your deployment's handoff configuration
  3. Bot Pauses: All user messages are ignored until a human agent marks the conversation as available again (e.g., by removing the ucb-handoff label in Intercom)
  4. Resume Flow: When the human agent returns control, new messages can optionally continue through the output handle

Handoff behavior (team assignment, inbox routing, etc.) is configured at the deployment level.

Configuration Fields

Handoff Message handlebars

The message displayed to the user when transferring to a human agent.

Show details

Supports Handlebars syntax:

{{variable_name}}

Connection Points

Input
Accepts incoming connections from other nodes
Output
Connects to the next node in the flow