Every channel, one shared inbox.
Bring every channel your customers use into one shared queue your team can claim, reply to, and resolve together. No more juggling browser tabs to keep up.
Bring every channel your customers use into one shared queue your team can claim, reply to, and resolve together. No more juggling browser tabs to keep up.
Works with the channels your customers already use
Every feature here exists because real teams kept asking for it.
Every channel's conversations in one list. Filter by Mine, Unassigned, All, or Snoozed. Search across all of them.
Bot, customer, and agent turns interleaved in one timeline. No more guessing what was already said.
Auto-claim when you reply, release when you're done. Your team sees who owns what live.
Discuss a conversation with teammates without the customer seeing. Notes live inline with the thread.
SupportBuddy's brain, embedded. Knowledge-grounded reply drafts on every message. Accept, edit, or rewrite.
When a flow escalates to a human, the full bot-and-customer transcript is already in the thread.
Every turn lives in the same thread. When a flow escalates, the next agent picks up with the full transcript already there. No copy-pasting between tabs, no "wait, what did the bot already ask?"
Every conversation starts in UniversalFlow and lands here. SupportBuddy drafts replies for any flow where you've turned it on.
Every UniversalInbox conversation comes from a UniversalFlow deployment. Your flow handles channels, bot turns, and qualification. When it escalates, the thread lands in your inbox with the full transcript already there.
Turn on a buddy in your flow and SupportBuddy's knowledge-grounded reply drafts show up inline in UniversalInbox. Leave it off if your team prefers to write every reply by hand.
Join the early access program. Be first to give your team a single pane for every channel.