Send Message

The Send Message node sends a one-off message to the customer and then continues to the next node — unlike the Exit node (which ends the flow) or a Prompt (which waits for a reply).

How It Works

1. Send Message: Delivers your configured message to the customer immediately
2. Continue: Moves straight on to the next connected node in the same turn
3. No Waiting: The flow does not pause for input

Use it for acknowledgements before slow work ("One moment while I check that…") or to say something on the way to another step.

In Automated Triggers

Send Message also works inside trigger flows that run on their own — for example, a friendly closing message when a conversation wraps up or is left inactive.

Dynamic Content

The message supports Handlebars syntax, so you can personalize it with variables collected during the conversation:

Thanks {{name}} — pulling up your order #{{order.id}} now.

Channel Support

Available on Intercom, Telegram, and WhatsApp; on the web chat widget the node continues without sending. On WhatsApp, messages can only be delivered within 24 hours of the customer's last message.