Documentation Agent Gateway

Agent Gateway

Build and manage your chatbot from outside the dashboard. The Agent Gateway exposes your flows, knowledge base, storage, leads, conversations, inbox and teams as tools, callable by an AI agent over MCP or by your own code over a REST API.

Documentation

What you can do with it

Build flows

Create, edit, publish, and deploy flows through the same tools you use by hand, and run them in test mode to check the work before it goes live.

Curate knowledge and storage

Add and reprocess knowledge sources, and manage your storage tables and their rows, so what the bot answers from stays current.

Read conversations

List conversations and, as an owner, manager or admin, read transcripts, and with the right scope inspect a run's step trace, to see how the bot is doing.

Work the inbox

Read the queue and support reports, and with write access work conversations: close or decline them, set priority, and mark one as waiting on the customer.

Run your teams

Manage teams, their inbox rules and service targets, support seats and time off.

Automate from your own code

The gateway is not only for AI agents. Drive the same tools from a script or backend over REST to automate management tasks on a schedule.

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