The Routing Agent determines the best conversation path through natural dialogue. Unlike simple intent recognition, this agent can ask clarifying questions to ensure accurate routing decisions.
The routing decision is stored:
Route: {{routing.route.label}}
Confidence: {{routing.confidence}}
Context Hint (Optional)
handlebars
Optional context to guide the agent.
Supports Handlebars syntax:
{{variable_name}}
Routes
options
Required
Define the available routes for conversation routing.
Each option creates a separate output handle on the node. The flow continues through the handle corresponding to the selected/matched option.
Requirements:
AI Configuration
agent_settings
Configure the AI model and behavior.
Configuration options:
Temperature guide:
This node stores its output in a variable that can be referenced in subsequent nodes using the {{variable}} syntax.
{{variable}}.route
object
Selected route object with id and label
{{variable}}.route.id
string
Route ID
{{variable}}.route.label
string
Route label
{{variable}}.confidence
number
Confidence score (0-1)