A wiki starts out private: your team writes it, and the chatbot answers from it. Give it a help center and the same articles become a site your customers can read and search for themselves.
New to wikis? Start with writing one in the Knowledge docs.
Open a wiki and use Create help center. The panel tells you how many pages will become readable before you commit, so you can check nothing internal is among them.
A new help center is reachable only by its link. Nobody finds it by searching, and it is not listed anywhere. That is deliberate: it gives you a chance to read the site as a customer would before anyone else can.
Only published pages appear. A draft stays invisible on the web no matter how the help center is set up.
A help center is in one of two states, shown as a badge on the wiki:
Use Allow search engines to go from one to the other. Because a random code makes a poor public address, this also gives the site a readable one based on the wiki's name, so the old link stops working.
Link only is not a password. Anyone who has the link can read the site, and can pass it on. Keep genuinely confidential material out of a published wiki.
Going the other way, Hide from search engines returns the site to link only. It issues a fresh random code at the same time, on the assumption that you are withdrawing a public address rather than keeping it quietly alive, so every link already shared stops working.
Rotate link replaces a link-only address with a new random code. Reach for it when a link has spread further than you intended: the moment you rotate, every copy of the old one stops working, and you hand out the new one to the people who should still have it.
A public help center is not rotated. Its address is meant to be stable and shareable, so you edit it directly instead. See Address & branding.
Publishing is decided for the wiki as a whole, so every published page goes up together. When one of them should not, open it and use Hide from help center.
A hidden page disappears from the site, its sections, and its search results, but the chatbot keeps using it to answer questions. That is the point: internal detail an agent needs is often not something you want a customer reading verbatim.
The pages list marks these Not in help center, so you can see at a glance what is being held back. Show in help center puts a page back.
Address & Branding on the wiki's help center panel controls how the site presents itself:
Changing the address changes every URL on the site. Links you have already shared, and links other sites have made to your articles, stop working. Settle on an address before you promote it.
Take help center offline removes the site. Its addresses stop resolving, and search engines drop the articles as they re-crawl.
Nothing you have written is lost. The wiki, its pages, and the chatbot's use of them all carry on unchanged. Creating a help center again gives you a new link rather than the old one.