The Tag Conversation node labels the conversation with tags from your workspace's list, such as Complaint or Card fraud, so your team can see at a glance what it is about and narrow the inbox to it.
Complaint, VIP or {{intent}}Tags come from your workspace's own list, which owners, managers and admins keep under Settings → Support → Conversation tags. A name that is not on the list is skipped rather than added, and names match regardless of capitals. A tag the conversation already has stays as it is, and removing one it does not have changes nothing. When a tag is both added and removed in the same step, it is removed.
Use it in a trigger, for example on Handoff activated to tag each handoff with the reason the bot found, or in the main flow after an Intent Recognition step.
Tags now: {{tag_conversation.tags}}
Added: {{tag_conversation.added}}
Removed: {{tag_conversation.removed}}
Skipped: {{tag_conversation.skipped}}
Add tags
handlebars
Comma separated tags from your workspace's list, such as Complaint, {{intent}}.
Supports Handlebars syntax:
{{variable_name}}
Remove tags
handlebars
Comma separated tags to take off the conversation.
Supports Handlebars syntax:
{{variable_name}}
This node stores its output in a variable that can be referenced in subsequent nodes using the {{variable}} syntax.
{{variable}}.tags
array
The conversation's tags after this step
{{variable}}.added
array
The tags this step put on
{{variable}}.removed
array
The tags this step took off
{{variable}}.skipped
array
Names that are not on your workspace's list